Co-Worker Support, Emotional Intelligence and Employees’ Innovative Work Behaviour among “Chop Bars” in Kumasi, Ghana: The Roles of Employees Wellbeing and Competencies

Edna Naa Amerley Okorley *, and Aborampah Amoah-Mensah **

Department of Human Resource Management, School of Business, College of Humanities & Legal Studies, University of Cape Coast, Ghana *

Department of Management, School of Business, College of Humanities & Legal Studies, University of Cape Coast, Ghana **

Abstract: The purpose of the study is to investigate the nexus between co-worker support and employees’ innovative work behaviour (IWB) and the intermediary roles of employees’ wellbeing and employees’ competencies. Using the social exchange theory, a sample of 436 chop bars’ workers in Kumasi, Ghana, were used for the study. Data from the respondents was collected using a standardised interview schedule. Seven hypotheses were tested using PLS-SEM. The study found that co-worker support affected employees’ innovative work behaviour and employees’ wellbeing. Also, co-worker support had an indirect association with employees’ innovative work behaviour through employees’ wellbeing. Employees’ innovative work behaviour was influenced by emotional intelligence, employees’ wellbeing and employees’ competencies. The nexus between co-worker support and employees’ innovative work behaviour was strengthened by employees’ competencies. The findings highlight how policy makers and practitioners can increase employees’ innovative work behaviour in the hospitality industry.

Keywords: co-worker support, emotional intelligence, employees’ innovative work behaviour, chop bars, employees’ wellbeing, employees’ competencies

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DOI: https://doi.org/10.51659/josi.24.230