Organisational Studies and Innovation Review Volume 5 / 2019| Issue 2 How to Improve Customer Service with the use of a Service Blueprint- Susan Silverstonepage: 1-13 Size: 2095KB Download PDF Effects of Privatisation on Non-financial Performance Measurements in Healthcare Sector -Aiman Farranpage: 14-22 Size: 1176KB Download PDF Organisational Studies and Innovation Review by Management & Business Academy is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Based on a work at http://www.mbacademy.org.uk/index.php/osir-copyright-policy.Permissions beyond the scope of this license may be available at http://www.mbacademy.org.uk/index.php/osir-copyright-policy.